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TICKETS

Q. How can I order tickets by phone?
A. Call toll free 1-855-223-1008, Monday through Friday from 9am to 5pm Central Time. (Additional $3 charge for ordering by phone)

Q. Where can I buy tickets locally?
A. General Admission tickets only may be purchased at the Charis Cafe at the church, phone 727-593-0164.  All other ticket levels must be purchased online or by phone, 1-855-223-1008 (Additional $3 charge for ordering by phone).

Q. What age does a child need a ticket?
A. All patrons, ages 3 and older, need a ticket.  Childcare will not be provided at the event.

Q. Can I get a refund or exchange?
A. No refunds or exchanges. If you end up with a change in plans or something unexpected coming up, The JOY FM (RTN) will gladly donate your tickets to someone who cannot afford to be in attendance.  You may also gift your tickets to any friends, relatives or neighbors. Please know with your event ticket purchase, you are supporting the ministry of The JOY FM.

Q. I lost, can't find or can't print my ticket(s). Help!
A. Get tickets resent to your email: http://attendstar.com/tickets. For more help, click here. Please have plenty of ink before printing your tickets.

Q. I didn't receive my tickets!
A. Check your spam and junk mail folders.  The number one reason customers do not get their tickets is because the tickets ended up in their email's spam/junk email folders. Search for the tickets in your email's search box by typing in "AttendStar" or "tickets@attendstar.com"

For other Ticket Buyer Frequently Asked Questions, Click Here.

DOORS, PARKING & SEATING

Q. I need accessible seating and/or have special seating needs based on a medical condition. What do I do?
A. You can proceed by purchasing the ticket type of your choice. Please arrive 15 minutes prior to the door time on your ticket and check in with our staff at the Will Call/Box Office table. They will assist you from there.

Q. What is the seating like? What does General Admission mean?
A. First come first serve seating. No saving seats at any time at the venue. Ticket Buyer agrees that if seats are saved for other Ticket Buyers not currently present at the venue on day of show, those seats may and shall be given to other Ticket Buyers who have been waiting in line at the venue, by an usher at any time.

Q. What items are allowed/not allowed?
A. Still cameras are allowed. No video equipment or outside food or drink allowed.

THIRD PARTY TICKET RESELLERS - Please note:

The only way to know the tickets that you have purchased are authentic, is to buy them directly through The JOY FM and Attendstar, or get them at the box office onsite day of*. These tickets will always be 100% authentic. The JOY FM’s ticketing software company, Attendstar, does not work with any third party ticket resellers, such as StubHub, Vivid Seats, etc. If you purchase a ticket from a third party website, The JOY FM cannot guarantee entry and the tickets may be fraudulent. Please understand, that the tickets you purchase from a third party website my look authentic but in almost all cases they are not. Be aware that you may be denied entry and no refund will be given.

Can someone transfer fake tickets?  Reseller tickets are not approved and can be fake, even if they look like they came from The JOY FM. The best way to protect yourself is to purchase your tickets directly through The JOY FM at www.thejoyfm.com and then click on Box Office. You will never get a fraudulent ticket this way.

We want you to have a great experience at a JOY FM Concert. Please help us achieve that buy purchasing your tickets directly from The JOY FM at www.thejoyfm.com!

*Note Day Of ticket prices will always be higher than advanced ticket prices. Buy your tickets early.