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Q. What time do doors open?
A. Doors open at 5:15PM for VIP Ticket holders and 6:00PM for Gold Circle.  Doors open at approximately 6:15PM for General Admission and Groups.  Please note that lines may form in adverse weather conditions prior to door times and the event is not responsible for line wait times and weather conditions. Door times are subject to change without notice.

Q. What is a VIP ticket?
A.  Only a limited number of VIP tickets are available for each show as to keep the experience intimate. This ticket includes, early entry, first choice of seating, tour t-shirt, tour poster, photo and Q&A with artists.  VIP ticket holders MUST arrive by 5:15PM.

Q. What is Gold Circle?
A. This is the section of seating closest to the stage with the best views.  No matter your arrival time, seating in this section is available.  However, we suggest arriving early for the best chance at sitting with your party. Event cannot guarantee seating together for 2 or more people. Gold Circle does not receive early entry into the event. Only VIP and Gold Circle ticket buyers are admitted into this section.  Others who attempt to sit in this section may be asked to leave the venue.

Q. What does "General Admission" mean?
A. This means that no seating is reserved and that all seating is first come, first served within each section.  Arrive early for best seating options - seating together is not guaranteed and is not the responsibility of the event.  You may NOT save seats for groups.

Q. Are children free?
A. Children 4 and under, not occupying a seat, will be admitted free of charge. Event reserves the right to charge customers for any seat taken by a child.

Q. What is your refund policy?
A. All sales are final and NO REFUNDS or exchanges are available. If you are unable to attend the event, you may give your tickets to a friend or family member but we will not refund your ticket or any portion of your ticket. No refunds are available for those who cannot attend due to weather-related reasons, illness, family emergencies, etc.  Refunds would only be available in the rare exception that the event is cancelled. 

Q. Is parking free?
A. Most of our shows are held at churches and venues which offer free parking.  The event does not charge for parking but some venues may charge.  Event cannot guarantee free parking.

Q. What is involved in the GROUP RATE?
A. Group Discount Rates are available for groups of 10 or more.  There are only a limited number of group tickets available per show and once they are sold out no additional group tickets will be available.

Q. I can't print my ticket or I lost my email - what now?
A. If unable to print your tickets for any reason, you can pick your tickets up at Will Call beginning at 5pm the day of the show. Please bring a photo ID to obtain your tickets from our Will Call list.

Q. Do you offer wheelchair accessible seating?
A. Absolutely.  Please arrive by 5:45PM and see a member of our staff at the Will Call table and someone will escort the person in the wheelchair plus 1 guest to accessible seating.  Sorry, only one guest can be admitted early.